“I would borrow a drill, but I need to know exactly when I can pick it up.”
Trust is less about identity and more about clear handoff expectations.
#pickup#trust
RESEARCH ROOM
What people actually said.
Keep interview evidence close to the plan so assumptions can change before the build gets expensive.
Interview notes
5 conversations“The lobby cannot become storage.”
Any shared inventory needs owners and short borrowing windows.
#operations#constraint
“I bought a toolkit for one shelf.”
The strongest first audience may be people in their first year in a building.
#audience#need